Delivery Information

Collect from Yard:
By choosing this option your order when complete will be available for collection from:

The Boatyard
5 Hammond Way
Trowbridge
Wiltshire
BA14 8RS

During our normal business hours

8am - 5pm Monday to Friday
9am - 5pm Saturday, Sunday and Bank Holidays

You can obtain driving directions to our yard location and contact details by clicking HERE.

Deliver by Truck:
House coal delivery is specific to certain postcodes and counties
Up to 10 bags of coal is delivered at a cost of £15 pounds, with an additional £1.50 per bag thereafter.
We aim to provide a prompt delivery and will contact you with a date and either an am or pm delivery slot.
This service is subject to weather conditions and we will advise you should we experience any difficulties as early as we possibly can.


Courier / Postal / Pallet delivery:
We offer a number of options for delivery of your purchased products. With our standard courier / postal delivery starting at £2.90.

Our standard delivery option offers delivery of your order within 2-5 business days. For the purposes of order processing (picking and packing) and delivery, business days are defined as Monday to Friday, 8am to 5pm. Orders placed after 5pm on a Friday will not be processed until the first business day following the placing of your order.

Delivery costs are based on a number of complicated factors. Whilst we endeavour to provide accurate shipping costs at the point of ordering, due to the nature of costing factors, such as fuel surcharges, volumetric weight calculations and postcode surcharges this may mean we need to advise you of a change to your delivery charges.

In this instance we will contact you prior to dispatch to advise you of any additional charges. You can choose to accept to proceed with your order with the additional costs or cancel your order and receive a full refund.

Additional charges may be payable for high value items, island / offshore / remote location delivery, re-delivery due to no person to accept, obstructed or narrow access, tail-lift requirement not previously notified in writing.

Priority Express NBD:

We offer a Next Business Day service (NBD) using our delivery partner APC Overnight. Some products, such as liquids, fragile or dangerous goods can only be carried using this method.

Orders for NBD delivery must be placed prior to 12:00pm on a business day (Monday to Friday) for delivery on the next business day. Orders placed after 12:00 will be processed the following business day. e.g an order received on a business Friday at 14:30pm would be processed the following business Monday and delivered on the following business day. Bank holidays, Public holidays and weekends are excluded from being classed as business days.

Aquilo Boat Chandlary Calendar